Contact Center

Offering the best contact center services to optimise customer relations

Our Contact Center Services

Our contact center services assure greater profitability and a marginal increase in your profit by shrinking your expenditure on customer relationship management. We ensure the most cost-effective contact center services for your business enterprise. It includes real-time, historical, and customizable reporting tools and integrations with OIG, Microsoft, Oracle, Salesforce, Ocims and other CRMs. For every business to thrive, it is important to manage all customer interactions efficiently across multiple channels. It is inevitable for a business that desires growth to have the best customer relations service.

Our experts will manage all of your customer contact center requirements professionally and with the highest level of quality. FBS has been providing the highest level of customer service to businesses of all sizes. We deliver highly optimised solutions that meet your needs by utilising multiple channels of communication such as voice, messaging, chat, and social. After years of providing high-quality service to a large client base, we have grown to be the best contact center service in Kuwait. By providing superior contact center services, we can help your company’s growth.

Benefits of a Contact Center

Assured Customer Trust

Customer service is critical to the success of your company. A trustworthy conversation with your team can forecast a long-term customer's trust in your company. Make sure you are your customer's first and last choice by providing them with the best communication tools on the market.

Greater Efficiency

A responsible and well-equipped contact centre predicts how quickly the business will grow. Because it is so important in customer communication, enchant them with effortless communication channels to enhance your productivity.

Enhanced Insight and Visibility

Contact centers are the nerve center of interrogations. The appropriate output from the data gathered during the discussions should be valuable insights that can keep the customer's expectations in check. As a result, prioritise customer interactions and allow them to be superior to your satisfaction.

Social Media Integration

Social media integration is a pioneering criterion of any business development as it is directly concerned with the public. We successfully implant social media integration with contact center which led to a breath-taking extension of a business firm. FBS promotes social media integration strategies by offering the clients services such as an automatic message system on social media platforms like Whatsapp, Facebook, Instagram, Messenger, LinkedIn and other social media podiums accessible in Kuwait. FBS is credited to ensure the best and most convenient interaction between our client’s contact center and the customers by suggesting instant messaging services which is a building block of current social media marketing. As a result of a customer-friendly interaction service, your customers will not be hustled while contacting the respective company so it will help the customers to make their moves easier and more comfortable in a quick way. We create social media integration services for the betterment of our clients vehemently manifesting their needs.

Bring WhatsApp messaging into your contact centre

Use the world’s number 1 messaging platform to reach 2 billion users
Seamless integration with conversations managed as chat interactions
Supports messages, emojis, images, Files and Voice Messages
Configure welcome messages and business hours settings
Handle multiple sessions simultaneously and deploy social media chatbots
as triage.