Communications

We provide Effective Communication

COMMUNICATIONS : Leading Kuwait Provider of Telephony and Networking

FBS has become one of Kuwait's most reputed and fast growing companies in the field of communicationS & networking, including broadband services access platforms for next generation networks and hi-tech, latest computer telephony (CT) solutions. FBS is a dependable supplier of international leading brands, certified to do installation and maintenance.

Telephony

FBS helps large and small enterprises develop and launch IP telephony applications for large, medium, small and residential applications. Mitel solutions include everything from the monitoring and controlling of telecommunications spending to network monitoring.

Networking

Network solutions, digital EPABX Systems, converged hybrid IP-PBX Systems, pure VoIP Integrated Communication Platforms, Data Switching and Structured cabling, Video Conferencing, Voice Mail and Interactive Voice Response (IVR) to Computer Telephony Integration.

TELEPHONY :

Telephony

Large : Mitel's system management solutions afford today's businesses maximum control over their network resources and strategy through easy-to-use central administration systems. Mitel solutions include everything from the monitoring and controlling of telecommunications spending to network monitoring, alarm handling and troubleshooting. Leveraging the world of IP applications and platforms demands a simple, intuitive and powerful means for managing the network.

Medium : From affordable entry-level phones to products that deliver advanced applications to the desktop, Mitel offers a broad range of analog, digital, and IP phones, consoles, conference units and peripherals. Building on a legacy of success at the desktop Mitel phones combine the ergonomics, feature-richness, and voice quality users expect.

Small : One of the most important tools you will ever invest in is a phone system. In fact SMB VoIP solutions with small office phones can give you all the advantages of enterprise level systems, at a fraction of the cost. If you think a key system is good, look into what a Mitel VoIP small business phone system can do for you and your customers.

Residential : FBS helps large and small enterprises develop and launch IP telephony applications for large, medium, small and residential applications.

NETWORKING :

NETWORKING

Active : A network in which the routers can execute code that is contained in the packets passing through them. The packets may also point to the code with a URL or have an identifier for code previously loaded in the routers. Because the network's behavior can be altered at any time, active networks could be used to provide dynamic quality of service (QoS) or to support dynamic solutions to traffic congestion

Passive : The traditional network in which routers are periodically updated by network administrators or by neighboring routers.

CASE STUDIES: MoHE

Kuwait's Ministry of Higher Education

FNovember, 2007 - Mitel®, a global leader in IP communications solutions for small to medium size businesses, today announced that Kuwait's Ministry of Higher Education (MOHE) is to deploy Mitel's 3300 IP communications solution for around 500 all-IP users at the ministry's HQ.

The all-IP deployment has see Mitel's 3300 MXe platform installed at the Ministry's HQ alongside Mitel's IP Desktop devices and accompanying applications. The MXe solution is set up in a RAID configuration for maximum reliability and is equipped with dual processors for optimum handling of the high-volume of the communication.

The deployment also includes Mitel's Your Assistant Softphone and Mitel's Teleworker solution alongside the entire high-end IP device portfolio including the 5212, 5330 and 5340 IP phones, which in September 2007 was given the 2007 TMC Labs Innovation Award for 'groundbreaking innovation and a significant contribution to the communications industry.'

The project is to be implemented by M/S Fahad Al Bahar Sons Trading Co. (FBS), a Mitel Gold Solution Provider / Partner in Kuwait.

The Mitel IP telephony solution has provided MOHE with a foundation to add-on applications when required and to evolve with our business and its needs. The next step will be to look at the IVR and Call Centre implemented solution to reduce call waiting times, answer calls at the first point of contact, and increase customer satisfaction." Stated Mr. Tareq A. Almarzouq (MOHE IT Department Manager).

"For The Ministry of Higher Education, It was important to implement a highly scalable telephony system with a high degree of functionality and maximum reliability. Our particular expertise in terms of providing solutions for the education sector, allows us to address these kinds of requirements. Combined with Mitel's portfolio for this vertical, we are able to go to market with a very strong proposition to our customers", said Abdulrahman Al-Bahar, Chairman of FBS Trading Company. W.L.L.

'Mitel is delighted with the continued momentum that Mitel is showing in the region, thanks to the quality, expertise and direct touch of partners like Al Bahar. Across the region we are seeing that Ministries and governmental institutions from Kuwait, Dubai, Oman, Bahrain, Yemen and Saudi Arabia are selecting Mitel's IP solutions. What is equally interesting is that they choose to make use of the accompanying advanced IP applications, not just use the solution, This includes the Mitel Your Assistant softphone and Mitel's Teleworker solution in the case of the MOHE in Kuwait, all set within a framework of a highly redundant and resilient solution to meet the strict requirements of Governmental Ministries.', said Hisham Amili, Mitel GM, GCC.

CASE STUDIES: AIS

The American International School in Kuwait

(AIS) opened its doors for the first time on September 4, 1991, with the prestigious school laying the foundation to what would become Kuwait's premier private educational institution. AIS wanted to improve their in-house communication flow campus-wide, a special solution was called for that could be tailor-made to the demands of a world-class educational environment.

When the American International School in Kuwait wanted to improve their in-house communication flow campus-wide, a special solution was called for that could be tailor-made to the demands of a world-class educational environment. The campus needed a communication solution, that would improve the general communication flow both for students and teachers alike and at the same time meet the requirement that the solution should be easy to deploy, easy to manage and easy to use with a minimum of end-user training required. When looking at the requirements, it was clear that AIS required a central point of control due to the geographical spread across the campus and likewise a way to avoid increased wiring and equipment installation. Therefore a MitelĀ® VoIP solution was suggested that made complete use of the already installed computer-infrastructure.

The requirements also prompted the suggestion of a complete Mitel Your Assistant™ set-up with Mitel's flagship 3300 IP Communications Platform (ICP) being the central point of the operation and more than 300 Your Assistant softphones installed on computers across the campus. The solution, tailor-made to meet the precisely defined requirements of AIS, became a case-study of the flexibility that Mitel's IP communication solutions deliver, having the solution fit the AIS's needs and not vice versa. The benefits of deploying Mitel's VoIP are self-evident in the case of AIS, who are seeing a general increase in productivity among their staff due to a more efficient in-house communication flow and a faster all-round decision-making process among the staff. For the students it was important that the solution was up-to-date with what they see and use in their day-to-day lives.

CASE STUDIES: AL BAHAR CENTER

A prestigious center located in the popular district of Hawally in Kuwait opened in March 2006. The stunning complex consists of a three-storey-high shopping mall with 36 leading brand shops and a large 15-storey business tower containing over 20 offices. FBS provided a complete communications solution from design through to implementation for cabling, data / voice switching and IP-based telephony for the new complex

Your Assistant provides users with a soft-phone, simplified conferencing features, secure instant messaging and drag-and-drop document functionality. The presence and availability feature is also beneficial allowing users to see if their colleagues are on the phone, busy or away from their desk. Your Assistant enables the users to work remotely and still have access to the same features that they have in the office. Mobile Extension enables mobile workers to receive all calls via a single number regardless of their location or telephony device and still retain the PBX features their desk phone offers. This saves people having to remember a variety of phone numbers.

Call handling efficiency has increased with seamless transition from the cell phone to the desk phone and vice versa, providing employees with complete flexibility and employers with large cost savings when the call is handed over from the cell phone to the desk phone. Mobile Extension can also be used with any cell phone.

'The Mitel IP solution has provided the Al Bahar Center with a foundation to add on applications when required and to evolve with the business and its needs. The next step will be to look at the call centre and implement a solution to reduce call waiting times, answer calls at the first point of contact, and increase customer satisfaction,' stated Mr. Mahmoud Sharab, projects manager FBS.